In-product notices 

plans-img Available on all plans

deployment-img Cloud and self-hosted deployments

Mattermost in-product notices keep users and administrators informed of the newest product improvements, features, and releases.

Administrator notices 

Administrator notices inform System Admins when a new server version is available, when external dependencies are being deprecated, or when server upgrades are recommended due to ending support life cycles. System Admins may also receive notices about recommended server configuration options to optimize the user experience of their deployment.

An example of an in-product administrator notice announcing that a new server version of Mattermost is available. Admin notices also announce when external dependencies are being deprecated, or when server upgrades or optimizations are recommended.

Administrator notices can be disabled in the System Console > Site Configuration > Notices page.

End user notices 

End user notices are used to inform users and Admins of new feature enhancements and when new desktop versions are available. They can be disabled in System Console > Site Configuration > Notices.

An example of an end user in-product notice announcing that a new Mattermost Desktop App version is available. End user notices announce when new features and versions are available, and can be disabled.

Frequently asked questions (FAQs) 

Are notices enabled by default? 

Notices are enabled by default for all Mattermost users. System Admins may choose to disable administrator or end user notices in System Console > Site Configuration > Notices.

Will I still receive notices if my server is air-gapped? 

No, the Mattermost server requires a connection to the internet to receive notices.

How often will users receive notices? 

Notices will be used to raise awareness of new features as part of our monthly release cadence. Users will only receive notices that specifically apply to them. For example, if a user is already running the latest Desktop App version, they will not receive an upgrade notice.

Admin Advisor notices 

Admin Advisor notices are designed to provide guidance and assist in choosing features to support your deployment as it scales.

Note

Admin Advisor notices are disabled in v5.35 and later.

When these notices are triggered, System Admins receive a bot message notification and, for larger instances, a dismissable daily banner with quick access to contact support. The notices are triggered based on usage such as the number of registered users, posts, or channels in your deployment reaching a predefined threshold.

An example of an Admin Advisor notice. Admin Advisor notices provide guidance as your deployment scales in size. Admin Advisor notices are disabled from Mattermost v5.35. An example of an Admin Advisor notice that includes an option for System Admins to contact Mattermost Support. Admin Advisor notices are disabled from Mattermost v5.35.

System Admins can optionally contact support for additional assistance. There are also links to useful resources for user management and provisioning to support large systems.

Managing Admin Advisor notices 

The Admin Advisor notices are run on a schedule based on specific triggers.

  • Selecting Contact us in the Admin Advisor banner dismisses the banner notification. In addition, contact information, such as the email address and name associated with your Mattermost account, is sent to us so we can contact you as requested and help us better understand your needs. The number of registered users on your system, the site URL, and a Mattermost diagnostic server ID number are also sent to us to better understand your environment and hence provide more tailored support.

  • Selecting Acknowledge in the Admin Advisor banner closes the advisory and does not send your details to Mattermost.

  • Closing the notification bot removes the conversation from your Direct Messages list.

We welcome your feedback on this feature. Please visit our forum if you have any questions or feedback.