Refining and Improving¶

Channel export¶

Exporting the contents of an incident channel requires the channel export plugin. See the Channel Export plugin documentation for more information.

Reviewing past incidents¶

To view past incidents of which you are a member, from the desktop or browser:

1. Navigate to Main Menu > Incident Collaboration.

2. Select the Incidents tab.

3. Within the Incidents tab, find the incident to be reviewed, then select the name of the incident.

4. Review the incident details:

• The duration, total number of members ever involved, and messages sent in the channel are listed.

• A graphical timeline shows how much time elapsed between completed checklist items.

5. Optionally export the contents of the incident channel to review during a post-mortem.