Mattermost
5.38
  • About Mattermost
    • Product Overview
      • About the Mattermost Open Source Project
      • Mattermost Team Edition
      • Mattermost Enterprise Edition
        • Mattermost Enterprise Edition E10
        • Mattermost Enterprise Edition E20
      • Mattermost Cloud
        • Mattermost Cloud Professional
        • Mattermost Cloud Enterprise
        • Frequently Asked Questions About Mattermost Cloud (FAQs)
    • Security Overview
      • Security Features
        • Private Cloud Deployment with Secure Mobile Apps
        • Centralized Security and Administration
        • Transmission Security
        • Integrity and Audit Controls
        • Authentication Safeguards
        • Access Control Policy
      • Security Updates
      • Security Policies
      • HIPAA compliance*
      • FINRA compliance*
    • Integrations Overview
      • Pre-configured integrations
        • Open source, self-hosted integrations (private and public cloud)
        • Slack-compatible webhooks (private and public cloud)
        • Over 700 app integrations using Zapier (public cloud only)
        • Self-hosted bots interfacing to other systems (private and public cloud)
      • Custom integrations
        • Command line interface (private and public cloud)
        • Custom applications using APIs and drivers (private and public cloud)
        • Slack-compatible slash commands (private and public cloud)
    • Licensing and Subscription
      • Purchasing an Enterprise license
      • Applying the license key
      • Viewing license information
      • Adding more users to a purchased license
      • Renewing an Enterprise license
      • Frequently Asked Questions
        • Are my credit card details safe?
        • Why do I need to provide my name and physical address when purchasing a license?
        • What does Mattermost do with this information?
        • Who are the sanctioned people, companies, and entities?
        • What does “physical address” mean for software that will be used in many places?
        • How do I renew my license if I don’t have internet access?
        • I’m a Mattermost Cloud customer, how do I renew?
        • How is user defined for Enterprise Edition subscriptions?
        • Do I need to pay for deactivated users?
        • Can I use the same license key on multiple self-managed Enterprise Edition servers?
        • Is my license available immediately?
        • How will I know when to renew my license?
        • How long does it take to renew a license?
        • What happens to my license if I don’t renew in time?
        • What happens when my license expires?
        • Which features are affected when my Enterprise license expires?
        • Why can’t I dismiss the expiry notification banner?
        • Do you have a program for official non-profits, open source projects, and charities?
        • Do you have discounted licenses for academic institutions?
        • Is there a maximum number of users per subscription?
        • Can other members of my organization use this account to manage our subscription?
        • What happens if my department buys Mattermost Enterprise Edition and then central IT buys a high volume license that also covers my department?
        • Where can I find the license agreement for Mattermost Enterprise Edition?
        • How do I delete my Customer Portal account?
        • What happens to my license when I delete my account?
    • Corporate Directory Integration
      • Basic authentication
      • Security features for authentication
      • Active Directory/LDAP authentication
      • Authentication options outside of a private network
      • Future authentication methods
    • Certifications and Compliance Overview*
      • GDPR Compliance
        • Continual Commitment to the Principles of GDPR
        • Security Infrastructure
        • Contractual Obligations
        • Privacy Measures
        • Product Features
      • Accessibility Compliance
      • U.S. Export Compliance Overview
        • Summary Table
        • Overview
        • General Information
        • Export Classification and Licensing
        • Disclaimer
      • Frequently Asked Questions
        • To be compliant with GDPR, do I need to remove message contents of email notifications?
        • What information is shared when I click Contact us on a Mattermost Admin Advisor notification?
        • Are the server access logs containing IP addresses a GDPR compliance issue?
        • Do you have Fed or Department of Defense (DOD) Certification?
        • How do you ensure personal data stays within European Union?
    • Frequently Asked Questions (FAQ)
      • General Questions
        • Why was Mattermost created?
        • Why does the open source repository contain code specific to the commercial version of Mattermost?
        • Does Mattermost support 508 Compliance?
        • What’s the largest Mattermost deployment you have?
        • How do I deploy the open source Mattermost Team Edition under an MIT license?
      • Community Questions
        • How can I contribute to Mattermost?
        • Can contributors add themselves to the Mattermost company page on LinkedIn?
      • Notifications
        • What determines if a desktop notification should be triggered?
        • What determines if an email notification should be triggered?
        • What determines if a mobile push notification should be triggered?
        • Are mobile push notifications free?
      • Video, Audio, and Screen Sharing
        • What support is available for video and audio calling and screen sharing?
      • Enterprise Edition
        • What is Mattermost Enterprise Edition?
        • How can I be assured that my data will not be locked in to commercial software?
        • How does Mattermost scale from teams to enterprises?
        • What does it take to manage a Mattermost deployment?
        • How do you manage multiple messaging solutions in an enterprise?
        • What are the options to purchase a subscription to Mattermost Enterprise Edition?
        • What happens when the Enterprise Edition subscription expires?
        • What are Mattermost’s policies around licensing, terms of service, and privacy?
        • How does the licensing key work?
        • Do you have a program for official non-profits and charities?
        • Do you have discounted licenses for academic institutions?
      • Mattermost Source Available License
        • What is the Mattermost Source Available License?
        • How can I identify code licensed as source available?
        • Why are you changing the licensing model?
        • How are repositories changing?
        • To which repositories does this apply?
        • Will the repositories be public?
        • Can I still contribute?
        • Do I need to re-sign the Mattermost CLA?
        • Can I compile your plugins by myself?
        • Will you distribute open source plugin binaries without any licensing restrictions?
        • Can I continue to use the existing open source repositories without restriction?
        • Do I need to use the Mattermost Source Available License for plugins I create?
        • Can I publish my own plugin and rely on enterprise specific functionality?
        • Can’t someone compile out any license restrictions?
        • If I make my own plugin using your source available code, can I remove the license restriction?
        • Will you pursue legal action if this license is violated?
        • Is this a legal document?
        • What is the full text of the Mattermost Source Available License?
      • Integration
        • Can I use Mattermost to add messaging functionality to my proprietary SaaS service?
      • Use Cases
        • Does Mattermost support external guests?
        • Can I use Mattermost for customer service?
        • Does Mattermost have an official website-based plugin to offer anonymous chat to visitors?
      • Product Questions
        • What features are available on different Mattermost clients?
        • What feature quality levels does Mattermost have?
      • High Trust Questions
        • What are the trust benefits of Mattermost compared to third-party SaaS systems that let customers manage their own encryption keys?
        • What are the fundamental security challenges with Massive, Multi-Tenant Applications (MMTA)?
      • Design Decisions
        • Why does Mattermost disclose whether or not an account exists when a user enters an incorrect password?
      • Business Questions
        • How can I create an open source derivative work of Mattermost?
        • Will Mattermost complete questionnaires requiring confidential data without an NDA?
        • Why does Mattermost have a discount for certain kinds of non-profits but not for others?
        • Can I create a derivative work of the Mattermost /mattermost-server repository that is not open source?
        • Will Mattermost, Inc. offer the ability to resell Mattermost software without a reseller agreement?
        • Does Mattermost answer questions about open source licenses authored by other organizations?
      • Illicit Use
        • How do I report illicit use of Mattermost software?
  • Install, Deploy, Upgrade, and Scale
    • Getting Started
      • Architecture Overview
        • Basics
        • High Availability and Scalability
        • Reference Architectures
      • Light Install Guide
        • Installation
        • Add Users
        • Create a Notifications Hub
      • Enterprise Roll Out Checklist
        • Checklist Overview
        • Checklist Details
      • Administrator Tasks
        • Getting Started Tasks
        • Important Administration Notes
        • Common Tasks
        • User Experience Optimizations
      • Implementation Plan
        • 1 Introduction
        • 2 System Overview
        • 3 Management Overview
        • 4 Implementation Support
      • Welcome Email to End Users
        • Email Template
    • Install Mattermost
      • Mattermost Server
        • Software and Hardware Requirements
        • Installing on Ubuntu 20.04 LTS
        • Installing on Ubuntu 18.04 LTS
        • Installing Mattermost Omnibus
        • Installing Mattermost on Kubernetes
        • Installing the Operators via Helm
        • Installing on Debian Buster
        • Installing on RHEL 7
        • Installing on RHEL 8
        • Installing on CentOS, Oracle Linux, and Scientific Linux
        • Instructions On Setting Up a Socket-based Mattermost Database
        • Enterprise Install and Upgrade
        • Configuring Transport Encryption
        • Configuring Proxy to Mattermost Transport Encryption
        • Configuring Database Transport Encryption
        • Configuring Cluster Transport Encryption (E20)
        • Deploy Mattermost on Bitnami
        • Local Machine Setup using Docker
        • AWS Elastic Beanstalk Docker Setup
        • Installing Mattermost Team Edition in GitLab Helm Chart
        • Mattermost Changelog
        • Mattermost Cloud Changelog
      • Desktop App
        • Install the Mattermost Desktop App
        • Desktop Application Install Guides
        • Desktop Managed Resources
        • Desktop MSI Installer and Group Policy Installation Guides (Beta)
        • Desktop Application Changelog
      • Mobile App
        • iOS Setup
        • Android Setup
        • Mattermost Mobile Apps Changelog
    • Deploy Mattermost
      • Mattermost Server
        • Deployment Overview
        • Image Proxy
        • Encryption Options
        • Backup and Disaster Recovery
        • Bleve Search (Experimental)
      • Desktop App
        • Desktop App Deployment Guide
      • Mobile Apps
        • Deploy Mattermost Mobile Apps
        • Using Mattermost’s Pre-Built Mobile Apps
        • Building and Distributing Your Own Custom Mattermost Mobile Apps
        • Deploying Mobile Apps Using an EMM Provider
        • AppConfig for EMM Solutions with Mattermost Mobile Apps
        • Consider Mobile VPN Options
        • Mobile Push Notifications
        • Mobile Apps FAQ
        • Troubleshooting Mobile Applications
        • Client-side Data Storage FAQ
    • Upgrade Mattermost
      • Upgrading Mattermost Server
        • Upgrading to the Latest Version
        • Upgrading Team Edition to Enterprise Edition
        • Uploading a License Key
      • Important Upgrade Notes
      • Version Archive
        • Mattermost Enterprise Edition
        • Mattermost Team Edition Server Archive
      • Extended Support Release
        • What is an Extended Support Release?
        • What is the life cycle of an Extended Support Release?
        • What is included in an Extended Support Release dot release?
        • Who should use an Extended Support Release?
        • How do I install the Extended Support Release?
        • What are the current supported Extended Support Release versions?
        • How do I restore a previous Extended Support Release?
        • Why is an Extended Support Release supported for 9 months and not longer?
        • Can customers pay for extended support?
        • How do we notify customers about new and deprecated Extended Support Releases?
      • Release Lifecycle
        • What is a Release Lifecycle?
      • Downgrading Mattermost Server
        • Downgrade from 5.0 to 4.10
      • Open Source Components
        • Desktop
        • Mobile
        • Redux
        • Server
        • Webapp
      • Release Definitions
        • Feature Release
        • Quality Release
        • Extended Support Release (ESR)
    • Scale Mattermost
      • Scaling for Enterprise
        • Single Machine Deployment
        • Multi Machine Deployment
        • Cluster-based Deployment
        • Sample Scaling Guide
        • Hosting Recommendation for 100,000+ users
      • High Availability Cluster (E20)
        • Requirements for Continuous Operation
        • Deployment Guide
        • Configuration and Compatibility
        • Upgrade Guide
        • Frequently Asked Questions (FAQ)
        • Troubleshooting
      • Elasticsearch (E20)
        • Deployment Guide
        • Limitations
        • Frequently Asked Questions (FAQ)
      • Performance Monitoring (E20)
        • Deployment Guide
        • Installing Prometheus
        • Installing Grafana
        • Getting Started
        • Statistics
        • Frequently Asked Questions
      • Mattermost Performance Alerting Guide
        • CPU Utilization Rate
        • Memory Usage
        • Number of Goroutines
        • Number of API Errors per Second
        • Mean API Request Time
        • Plugin Hooks
        • Other Alerts
  • Set Up, Manage, Onboard, and Comply
    • Set Up Mattermost
      • Self-Managed Deployments
        • Configuration Settings
        • Configuration in the Mattermost Database
        • Customizing Mattermost
        • Email Templates
        • Custom Branding Tools
        • SMTP Email Setup
        • Configuring CloudFront to host Mattermost static assets
        • Using an Outbound Proxy
        • Chinese, Japanese, and Korean Search
        • Configuring Apache2 (Unofficial)
      • Cloud Workspaces
        • Site Configuration
    • Onboard Users
      • All Mattermost Instances
        • Advanced Permissions (E10/E20)
        • Advanced Permissions: Backend Infrastructure
        • Additional System Admin Roles (E20)
        • Guest Accounts (Beta) (E10/E20)
        • Active Directory/LDAP Setup
        • Multi-factor Authentication
        • OpenID Connect Single Sign-On (E20)
        • GitLab Single Sign-On
        • Google Single Sign-On (E20)
        • Office 365 Single Sign-On (E20)
        • Converting OAuth 2.0 Service Providers to OpenID Connect (E20)
      • Self-Managed Deployments
        • Provisioning Workflows
        • Bulk Loading Data
        • AD/LDAP Groups (E20)
        • Using AD/LDAP Synchronized Groups to Manage Team or Private Channel Membership
        • SAML Single Sign-On (E20)
        • SAML Single-Sign-On (E20): Technical Documentation
        • Configure SAML with OneLogin
        • Configure SAML with Okta
        • SSL Client Certificate Setup (Beta)
        • Certificate-Based Authentication (Experimental)
        • Migration Guide
        • Migrating from HipChat to Mattermost
        • Migration Announcement Email
      • Cloud Workspaces
        • SAML Single Sign-On
        • SAML Single-Sign-On: Technical Documentation
    • Manage Mattermost
      • All Mattermost Instances
        • Generating a Support Packet (E10/E20)
        • mmctl Command Line Tool (Beta)
        • User Satisfaction Surveys
      • Self-Managed Deployments
        • Managing Team and Channel Members (E20)
        • Command Line Tools
        • Scripts
        • Statistics
        • In-Product Notices
        • Health Check
        • Announcement Banner (E10)
        • Bulk Export Tool
      • Cloud Workspaces
        • Mattermost Cloud Billing
        • Statistics
    • Mattermost Compliance
      • Self-Managed Deployments
        • Electronic Discovery
        • Compliance Reporting and Oversight (E20)
        • Compliance Export Beta (E20)
        • Audit Log v2 (Experimental) (E20)
        • Data Retention Policy (E20)
        • Custom Terms of Service (Beta) (E20)
      • Cloud Workspaces
        • Compliance Reporting and Oversight
        • Compliance Export Beta
        • Data Retention Policy
        • Custom Terms of Service (Beta)
  • Messaging
    • Access Your Workspace
      • Welcome to Mattermost!
      • Access Your Workspace
        • Sign In Methods
      • Signing In
        • Email Address or Username Sign In
        • Single Sign-On
      • Switch Between Teams
      • About Teams, Channels, and Messages
        • Teams
        • Channels
        • Messages
      • Log Out of Mattermost Messaging
    • Work with Messages
      • Messaging Basics
      • Sending and Receiving Messages
        • Send a Message
        • Reply to Messages
        • Edit or Delete Messages
        • Link to Messages
        • Mark Messages as Unread
      • Organizing Conversations using Collapsed Reply Threads (Beta)
        • Known Issues
        • Start or Reply to Threads
        • Follow Threads and Messages
        • View All Threads
        • Tutorial Video
      • Formatting Text
        • Text Style
        • Links
        • Headings
        • Lists
        • Code Block
        • In-line Code
        • In-line Images
        • Lines
        • Block quotes
        • Tables
        • Math Formulas
      • Using Emojis
        • Adding Emojis to messages
        • Typing an Emoji
        • Creating Custom Emojis
      • Mentioning Teammates
        • @Mentions
        • Words That Trigger Mentions
        • Recent Mentions
        • Confirmation Dialog Warnings
        • Highlighting
      • Sharing Files
        • Attach Files to Messages
        • Preview File Attachments
        • Attachment Limits and Sizes
      • Executing Commands
        • Built-in Commands
        • Custom Commands
      • Saving Messages
        • Saving a Message
        • Viewing Saved Messages
        • Unsaving Messages
      • Pinning Messages
        • Pin a Message
        • Unpin a Message
      • Searching
        • Searching for Message Contents
        • Searching for File Contents
        • Search Modifiers
        • Hashtags
        • Notes About All Searches
        • Technical Notes
    • Manage Teams, Channels, and Members
      • Creating Teams
        • Methods to Create a Team
        • Team Name and URL Selection
        • Best Practices for Using a Single Team vs. Multiple Teams
      • Team Settings
        • General
        • Import
      • Managing Channels
        • Creating a channel
        • Creating a Direct or Group Message
        • Joining a channel
        • Adding members to a channel
        • Removing members from a channel
        • Naming a channel
        • Leaving a channel
        • Archiving a channel
        • Unarchiving a channel
        • Converting Public channels to Private channels (and vice versa)
        • Favoriting a channel
        • Muting and unmuting a channel
        • Switching channels
        • Navigating recently viewed channels
      • Organizing Mattermost
        • The importance of channel names
        • How to navigate and organize channels
        • Channel naming examples
      • Channel Settings
        • Channel Notification Preferences
        • Channel Header
        • Channel Purpose
        • Channel Name
      • Managing Members
        • Inviting Team Members
        • User Roles
        • Removing a User from a Team or Leaving a Team
    • Customize Mattermost Messaging
      • Setting Your Status and Availability
        • Setting a Custom Status
        • Clearing a Custom Status
        • Setting Your Availability
      • Configuring Notifications
        • Desktop Notifications
        • Email Notifications
        • Mobile Push Notifications
        • Browser Tab Notifications
        • Muting a Channel
        • Ignoring Mentions
      • Organizing Your Sidebar
        • Channel types
        • Customizing your sidebar
        • Creating custom categories
        • Organizing channels in categories
        • Muting and unmuting categories
        • Sorting channels in categories
        • Group unread channels separately
        • Managing Direct Messages
      • Account Settings
        • General
        • Security
        • Notifications
        • Display
        • Sidebar
        • Advanced
      • Theme Colors
        • Import Theme from Slack
        • Custom Themes
        • Standard Themes
      • Desktop App Options
        • Dark Theme
      • Manage Servers
        • Adding Servers
        • Editing Servers
        • Removing Servers
    • Navigate Mattermost Messaging
      • Keyboard Accessibility
        • Region Navigation
        • Message Navigation
        • Channel Sidebar Navigation
      • Keyboard Shortcuts
        • Navigation
        • Files
        • Messages
        • Formatting
        • Browser Built-in
    • Extend Mattermost Messaging
      • Integrations
      • Incoming Webhooks
      • Outgoing Webhooks
      • Slash Commands
  • Incident Collaboration
    • Before You Begin
      • Overview
      • Getting Started
        • API Documentation
    • Planning
      • Planning a Playbook
        • Creating checklists
        • Configuring templates
        • Defining actions
        • Setting permissions
        • Editing a playbook
    • Launching
      • Running Playbooks
        • Slash commands
        • Joining a playbook run
        • Working with tasks
        • Changing owners
        • Providing a status update
        • Ending a playbook run
        • Restarting a playbook run
    • Learning
      • Refining and Improving
        • Creating and publishing retrospectives
  • Focalboard
  • Mattermost for Developers
  • Support Knowledge Base
Mattermost
  • Docs »
  • Incident Collaboration
  • Edit

Incident Collaboration¶

Product documentation for Mattermost Incident Collaboration.

Before You Begin¶

  • Overview
  • Getting Started
    • API Documentation

Planning¶

  • Planning a Playbook
    • Creating checklists
    • Configuring templates
    • Defining actions
    • Setting permissions
    • Editing a playbook

Launching¶

  • Running Playbooks
    • Slash commands
    • Joining a playbook run
    • Working with tasks
    • Changing owners
    • Providing a status update
    • Ending a playbook run
    • Restarting a playbook run

Learning¶

  • Refining and Improving
    • Creating and publishing retrospectives
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